If you unfortunately need to make a claim, here's how:

1

Notify Sportscover and Request a Claim Form as soon as possible

Click here to request a claim form from Sportscover. The claim forms will be emailed through to you. You need to notify Sportscover within 30 days of your injury occurring.
2

Complete and send the claim forms back to Sportscover with your supporting information

Once you've completed your claim forms, send them back to Sportscover as soon as you can. That will get the claim process started. Make sure that you send your receipts or supporting information (depending on what you're claiming) as soon as you can.
3

Sportscover will assign you a dedicated claim officer

Sportscover will assign to you a dedicated claim officer to help support you through. If the claim officer needs any further information, they will request it from you.
4

Claim assessment

Your claim officer will assess your claim based on the information supplied and the policy purchased.
5

Claim finalised

You claim officer will communicate the decision and calculations made with you and finalise your claim.

Claims Team Contacts

Email

asiapac.claims@sportscover.com                         

Postage

Claims Department
Locked Bag 6003 Wheelers Hill,
Victoria, Australia 3150 

Working Hours

9:00 - 17:00
(Australian Eastern Standard Time)


Sportscover Australia Pty Ltd. ABN 43 006 637 903 ACN 006 637 903 AFS Licence No. 230914 is the issuer of the policies on behalf of certain underwriters at Lloyd's. This website provides factual information only and is of a general nature only. The information on this website does not take into consideration your personal objectives, financial situation or needs. Before acting on any information contained within this website or the attached documentation, you should consider its appropriateness and effect on you, or contact a qualified insurance broker for advice on this product. The relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) can be found on this website and may help you decide if the policies are right for you, if not, contact your insurance broker for further advice on this product.

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