If you unfortunately need to make a claim, here's how:


Notify Sportscover and Request a Claim Form as soon as possible

Click here to request a claim form from Sportscover. The claim forms will be emailed through to you. You need to notify Sportscover within 30 days of your injury occurring.

Complete and send the claim forms back to Sportscover with your supporting information

Once you've completed your claim forms, send them back to Sportscover as soon as you can. That will get the claim process started. Make sure that you send your receipts or supporting information (depending on what you're claiming) as soon as you can.

Sportscover will assign you a dedicated claim officer

Sportscover will assign to you a dedicated claim officer to help support you through. If the claim officer needs any further information, they will request it from you.

Claim assessment

Your claim officer will assess your claim based on the information supplied and the policy purchased.

Claim finalised

You claim officer will communicate the decision and calculations made with you and finalise your claim.

Claims Team Contacts




Claims Department
Locked Bag 6003 Wheelers Hill,
Victoria, Australia 3150 

Working Hours

9:00 - 17:00
(Australian Eastern Standard Time)

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